Terms of use

If you continue to browse and use this website you are agreeing to comply with it and be bound by the following terms and conditions. Please note: the T&C in conjunction with the privacy policy govern your relationship with SupremeGreens.com.au and Auscreations P/L trading as Golf Marketing Services 

If you disagree with any part of the terms and conditions, please don’t use this website.

The use of this website is subject to the following terms of use:

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.
– This website uses cookies. See our privacy page for more.
– The information contained on this website was correct at time of writing. You understand that some things may change and that some information may be out of date.
– You use the information on this website at your own risk. It is your responsibility to ensure products and services offered here meet your specific requirements. 
– All information/content remains the property of Aucreations P/L trading as Golf Marketing Services
– We may link to other websites for more information or convenience. They do not mean we endorse these websites.
– Use of this website and any dispute arising out of such use is subject to the laws of Australia.

Orders:

By purchasing from us you agree to the terms listed below:
DIY
All DIY orders need to be paid in full before dispatch.
We do our very best to guide and offer our best recommendations on the amount of grass required for your job. In some instances, due to no fault of anyone, you’ll need more grass than recommended. The cost of any extra grass is the responsibility of the user. Please check the amount of grass offered before proceeding.
We don’t offer refunds on DIY jobs once the grass has been installed. If there are noticeable defects on the grass, please contact us immediately and prior to installing.
Any performance issues will almost certainly be caused by poor install methods

Full Install
Full install customers pay an initial deposit (usually 50%) and the remainder on completion. These terms can differ from job to job.
The deposit is required to lock in a starting date and order grass. If you cancel the job, once paying the deposit outside of 30 days, we reserve the right to review any deposit monies being refunded back to you. All refund requests will be reviewed on a case by case basis.
By paying deposit you agree to the terms listed and are happy for the job to proceed asap. You also agree to payment terms and the scope of works listed in, but not limited to, emails, contract, text messages.
Final deposit/payment is required at completion of all jobs
We may insist that a contract is entered into with Golf Marketing Services before proceeding with any project. In the absence of a contract you agree to the terms listed on this page.
If you cancel the project, for whatever reason, before practical completion, we reserve the right to charge for outstanding amounts. You will also forfeit all monies paid as a deposit.
We require the user/owner to be available for all key design decisions. In the absence of the user/owner being present, we may make these decisions on your behalf. These decision decisions are final and you may incur extra charges if you wish to make amendments.

Please note: We do allow around 20% extra grass to accommodate any shortfall, but sometimes this is not enough. In the unlikely event your project needs more grass (or other materials) we may pass on these costs to you. If you have any questions here please contact us before proceeding.

Refunds
Your purchase(s) are warrantied under Australian consumer laws. Simply, if your goods are faulty, damaged or in some way defective, you are protected. Our manufacturer warranties all grasses over 7 years from defects. The warranty does not cover DIY installs.

When it comes to installations job, we like to work closely with each client to ensure all jobs are completed to the highest standard. If there is an obvious issue with installation then we will work to rectify. Design and creative aspects of your golf green, mini golf course or similar, are not warranty issues or reasons to claim refunds or alterations.

If you decide against moving forward with a project within 30 days of paying a deposit, we will refund deposit, less any fees/costs incurred by Golf Marketing Services.

If you decide that you no longer want a DIY Kit (after it has been dispatched to you) then a refund can be obtained under the following terms:
– the grass and other items have not been used (are still in packaging)
– you return all items back to us at your cost (please contact us for correct address)
– you will forfeit any freight/shipping costs
– time frame is inside 30 days

Note: there is no refund possible after 30 days for changing your mind or any other reason. If you are unsure whether a DIY Kit is for you please don’t make a purchase.

Shipping/Freight

We use 3rd party businesses to ship your goods to you. In most instances goods arrive within 2-4 business days. This timeframe can vary depending on your location and time of day/week/year that you order. Please note, although we do our very best with shipping and freight companies, we are rarely at fault with delays to shipping times. Freight for grass is to roadside (driveway or top of property) only. The freight company, due to all sorts of reasons, do not have the resources to move your grass into your property. In most cases, the grass can be rolled into place with 1 or 2 people. Experience tells us that the grass will be dropped off in your driveway and it’s your responsibility from there.

All other items (cups and accessories) will be delivered to your door. All items are authorised to leave (ATL).